Privacy
Policy.

We collect different types of information depending on how you use the service.

1.1 Information You Provide Directly

• Account Details: Phone number / email (if applicable), login details.
• Profile Details: Profile details including avatar, nickname/display name, lifestyle/interest tags, and biography. Please note that your profile information, including your display name, username/nickname, avatar, lifestyle tags, and public posts, is publicly visible on SoVia. You have the option to use either your real name or a pseudonym.
• User-Generated Content (UGC): Content you upload, generate, or create on SoVia, including text (social media captions, comments), images, videos, audio recordings, screenshots, voice messages, and location details.
• Interactions with AI Companions:
  • Text inputs and messages.
  • Uploaded images for artificial intelligence visual understanding.
  • Dialogue history and prompts exchanged with SoVia AI companions.
  • Messages, prompts, context, and dialogue history exchanged when interacting with AI companions belonging to other users or creators on the platform.

1.2 Device Permissions

To enable specific features, we may request access to device permissions (e.g., camera, photo library, location). These permissions are only activated with your explicit consent, and denying them will not affect other non-dependent features.

1.3 Information We Collect Automatically

• Device Information: Device model, operating system version, language, time zone, device identifiers (such as IDFA, GAID, or Device ID).
• Usage Details: Interaction logs for features (such as tag selection and views of "Featured" vs. "Recommended" tabs), session length, browsing history, frequency of AI interaction, crash logs, and performance data.
• Inferred Identity: We may collect or receive information that we use to infer your identity, including:
  • When you log in to SoVia on a mobile device, we associate that device with your account.
  • When you provide SoVia with additional account information (such as phone number or email), we associate that information with your account.
  • When you access SoVia while not signed in, we may infer your identity based on the device and log information we collect.
• Cookies or Similar Technologies: Used for managing login sessions, storing preferences and tags, providing service analytics, and monitoring performance.

2.1 Delivering Essential Features

• AI-powered dialogue processing, including text and image analysis.
• Tailoring content creation and generating personalized post recommendations.
• Displaying content feeds tailored to users' lifestyle preferences in the "Recommended" and "Featured" tabs.
• Uploading, displaying, and managing user-generated content and creator profiles.
• Implementing features that require device permissions.
• Facilitating interactive dialogue sessions between users and other users' or creators' AI companions.

2.2 Safety and Compliance

• Identifying and detecting spam, fraud, and automated bot activity.
• Preventing risks involving minors.
• Removing accounts that violate the Community Guidelines or Terms of Service.
• Identifying security threats and system misuse.
• Maintaining records as required by applicable laws.

2.3 Service Optimization and Research

• Conducting quality evaluations of AI responses, fine-tuning prompts, analyzing aggregated content engagement, optimizing recommendation algorithms, and detecting anomalies.
• We do not use personally identifiable data to train external models.

2.4 Personalized Recommendations

• Recommending relevant posts and creator profiles based on your lifestyle preferences.
• Suggesting topics, providing post ideas, or identifying interaction points.
• Adjusting your feed and AI assistant's responses to align with your individual style.

We do not sell your personal information. We only share information in the following circumstances:

3.1 Service Providers

We may share information with trusted partners who provide cloud storage and infrastructure, content moderation and safety filtering, AI model inference and text/image processing (including enterprise AI cloud infrastructure and LLM service providers to generate real-time AI companion responses), and analytics and performance monitoring services. These partners are only authorized to process data according to our strict guidelines and are strictly prohibited from using your private inputs or dialogue history for their own external model training.

3.2 Legal Requirements

We may disclose your data if required to comply with legal obligations, government requests, or court orders; to protect the safety of users or the public; or to investigate fraud, abuse, or illegal activities.

3.3 Business Transfers

In a merger, acquisition, restructuring, or asset transfer, user data may be transferred as a business asset, in compliance with applicable laws.

Because SoVia is an AI-powered service, specific clarification is needed:

4.1 AI Input & Dialogue Processing

To generate real-time AI responses and personalized recommendations, your interactions with AI companions (including text, voice inputs, and uploaded images) may be processed via secure, encrypted APIs hosted by third-party enterprise AI providers.

Your inputs are used for:

• Real-time AI-powered response generation and tone matching.
• Image visual analysis for aesthetic and content understanding.
• Detection and enforcement of safety violations and policy compliance.

We do not sell your personal data, nor do we permit third-party LLM providers to use your non-anonymized inputs or dialogue history to train their external models.

4.2 Image and Visual Data Processing

Visual data is utilized for AI-powered visual analysis to understand post aesthetics, content display in discovery feeds, and safety risk detection. All visual data is handled with strict access controls and encrypted storage.

Depending on your location (including under GDPR, CCPA/CPRA, or other applicable privacy laws), you have specific rights regarding your personal information:

5.1 Legal Bases for Processing Data (GDPR)

We process your personal information under the following legal bases:

• Contractual Necessity: To deliver SoVia's services, manage your account, and enable real-time AI companion interactions.
• Legitimate Interests: To enhance platform security, detect fraud, optimize algorithms, and maintain service quality.
• Consent: For processing device permissions (e.g., camera, location) or optional communications, which you may revoke at any time.
• Legal Obligations: To comply with applicable laws, legal processes, or valid governmental requests.

5.2 Access, Correction, Portability, and Authorized Agents

• You can access, correct, or modify your personal information directly through your profile settings.
• Authorized Agent Requests (CCPA/CPRA): If you are submitting a privacy request on behalf of another individual as their authorized agent, please contact us at support@cttrx.com. We will require proof of written authorization and direct identity verification before fulfilling the request.

5.3 Deleting Your Information

You can request to delete your account at any time by navigating in the app to Settings > Account Settings > Delete Account. Upon confirming deletion, your account, including your public profile, display name, username, avatar, lifestyle tags, and user-generated content, will immediately cease to be viewable on SoVia for iOS and SoVia for Android. Your data will then enter a queue for permanent deletion from our active systems, subject to the retention obligations outlined in Section 06.

We retain different types of information for varying periods, based on the duration necessary to deliver our services, comply with legal obligations, and ensure safety and security:

• Account Profile & User Content: Retained for the lifetime of your account or until manually deleted by you. This information is essential for providing you with our products and services.
• AI Companion Chat History & Prompts: Retained for the duration of your account to maintain memory and context continuity for your AI interactions.
• Device Information, IP Addresses, and Access Logs: Retained for up to 13 months for security monitoring, fraud prevention, and system maintenance.
• Customer Support Communications: Retained for up to 18 months from the date of communication resolution, unless a longer retention period is required by law.
• Suspended / Banned Account Identifiers: In cases where an account is suspended for policy or safety violations, we may retain unique identifiers (such as phone number, email, or device ID) indefinitely to prevent repeat violations and stop policy offenders from creating new accounts.
• Backups: Residual backup copies of deleted data will be overwritten or securely erased within 90 days following an account deletion request.
• Legal & Regulatory Obligations: We may retain specific records for a longer period if reasonably necessary to comply with legal processes, valid law enforcement requests, or active litigation.

We employ multiple security measures, including end-to-end data encryption during transmission and when stored, access control mechanisms, and strict data isolation. We also utilize multi-layered firewalls and intrusion/anomaly detection systems. However, no service can guarantee absolute security.

Because SoVia is a global service, your data may be stored or processed outside your country or region. We comply with applicable data protection laws when transferring data internationally to ensure appropriate protections are in place.

SoVia is intended for users aged 18 and older. We do not knowingly collect personal information from minors under the age of 18. If we discover that a minor is using the Service, we will immediately close the account and delete the associated personal data and content. If you believe a minor has provided us with personal information, please contact us at support@cttrx.com.

We may update this Privacy Policy periodically due to changes in our services or legal requirements. If we make material changes, we will notify you through the app or via our website and provide an opportunity to review the updated policy before continuing to use SoVia.

If you have any thoughts, questions, or privacy requests regarding this Privacy Policy, please contact us at:

• Email: support@cttrx.com
• Effective Date: 15 August 2026
• Latest Updated: 15 August 2026