Terms of
Service.

1.1 Personal AI Companion & Recommendation Engine

SoVia provides personal AI interactions and curated content experiences, including but not limited to:

• AI Companionship & Assistance: Natural text interaction, personalized post line generation, and contextual interaction support.
• Curated Content Discovery: “Featured” and “Recommended” feeds delivering posts and profiles tailored to your selected lifestyle and interest tags.
• Inspiration & Community Tools: Features for discovering visual/text content, exploring creator profiles, and engaging with matching community feeds.
• Inter-User AI Interactions: Engaging in direct text dialogue, ice-breaker chats, and contextual conversations with AI companions or digital personas published by other users, creators, or platform accounts.

1.2 Personalized Experience

To deliver a tailored experience, SoVia analyzes your chosen lifestyle tags, interaction patterns, and preference settings to recommend relevant posts, creator profiles, and AI interaction nodes.

1.3 Safety & Compliance

To protect users and maintain platform integrity, we may use automated detection, human review, and safety mechanisms to identify and address:

• Violations of our Community Guidelines or these Terms.
• Harmful, illegal, dangerous, or harassing content.
• Spam, bot activity, or unauthorized attempts to scrape data and manipulate recommendation feeds.

1.4 Global Infrastructure & Data Transfer

To operate our global Service, we must store and transfer data across our systems around the world, including outside of your country of residence. The use of this global infrastructure is necessary and essential to provide our Service.

1.5 Research and Innovation

We use platform information and interactions to study our Service, evaluate AI model outputs, and conduct research to continuously enhance the performance, safety, and user experience of SoVia.

2.1 Who Can Use SoVia

To use SoVia, you must commit to the following restrictions:

• You must be at least 18 years old (or the legal age of majority in your jurisdiction) to use SoVia.
• You must not be a convicted sex offender.
• You must not have had your account previously disabled by us for violation of law or any of our policies.
• You must not be prohibited from receiving any aspect of our Service under applicable laws or listed on any applicable denied/restricted party listings.

2.2 Account Responsibilities & Registration

You must provide us with accurate, complete, and up-to-date information when creating an account. You may not impersonate someone else, use a false identity, or create an account for anyone other than yourself. You are solely responsible for maintaining the confidentiality of your credentials and for all activities occurring under your account.

2.3 Tag & Preference Customization

You may update your lifestyle tags and preference settings at any time in Profile > Edit Profile to recalibrate your recommendation algorithm.

2.4 Account Deletion & Logout

You may log out or permanently delete your account at any time via Settings > Account Settings > Delete Account. Upon requesting account deletion, the deletion process will begin immediately. Your public profile, posts, and AI interactions will no longer be viewable by other users. Please note that it may take up to 90 additional days to fully remove your deleted content and account data from our backup and disaster recovery systems, subject to legal and security retention obligations outlined in our Privacy Policy.

3.1 User Content

You retain ownership of any text, images, or inputs you upload to SoVia. By posting or uploading content, you grant SoVia a worldwide, non-exclusive, royalty-free, transferable, and sublicensable license to host, use, display, reproduce, and distribute such content solely for operating, promoting, and optimizing the Service.

3.2 Platform & AI Output

All platform design, branding, software, and AI-generated outputs created by SoVia remain the property of Chattrix Limited or its licensors.

3.3 Unsolicited Feedback and Submissions

We welcome feedback, comments, and suggestions regarding SoVia. However, by submitting feedback or suggestions, you acknowledge and agree that we may use, modify, publish, or incorporate them into our Service without any restrictions, compensation, or obligation to you, and without treating such feedback as confidential.

You agree that you will not engage in, or encourage others to engage in, any of the following prohibited activities:

• Illegal & Fraudulent Activity: Using the Service for any unlawful, deceptive, or fraudulent purpose.
• Harm to Minors: Posting any content that harms, exploits, or endangers minors, or taking any action that violates our Minor Safety Policy. Any violation involving minor safety will result in an immediate and permanent account ban.
• Impersonation & Inaccurate Info: Impersonating any person, brand, or entity, or providing misleading registration details.
• Domain Names & URLs: Using a domain name or URL in your username without our prior written consent.
• Unauthorized Account & Data Trading: Selling, purchasing, transferring, or licensing accounts, usernames, or any data obtained from SoVia, including login credentials.
• Infringement & Confidentiality Violation: Posting content that infringes on third-party intellectual property, privacy rights, or discloses private or confidential information of others without authorization.
• Abuse of Reporting Mechanisms: Misusing reporting or dispute mechanisms by submitting fraudulent, frivolous, or baseless reports or appeals.
• System Interference & Bypassing Controls: Attempting to circumvent, jailbreak, or bypass technical measures designed to restrict access, extract prompt configurations, reverse-engineer AI model weights, or scrape platform data through automated means without explicit authorization.

5.1 Our Right to Remove Content and Disable Accounts

We reserve the right to remove or block any content shared on the Service if we believe it violates these Terms, our Community Guidelines, or if required by law.

Additionally, we may immediately suspend, disable, or terminate all or part of your account if:

• You breach these Terms or our platform policies.
• Your actions create risk or legal exposure for Chattrix Limited.
• We determine that such action is reasonably necessary to avoid or mitigate adverse legal or regulatory consequences.

If you believe your account was terminated in error, you may contact customer support at support@cttrx.com.

5.2 Survival of Terms

If your account is terminated or deleted by you or us, these Terms shall terminate as an agreement between you and Chattrix Limited. However, Sections 03 (Intellectual Property & Feedback), 05 (Content Removal & Termination), 06 (Subscriptions & Payments), 07 (Disclaimers & Limitation of Liability), and 08 (General Legal Provisions) will continue to apply even after termination.

6.1 In-App Purchases and Automatic Renewal

SoVia may offer premium features and membership subscriptions for purchase through External Services, such as Apple iTunes or Google Play ("External Service Account").

• Auto-Renewal: If you purchase a recurring subscription, your External Service Account will be charged on an ongoing, recurring basis at the disclosed price until you cancel. The subscription will automatically renew at the end of each subscription period unless cancelled in advance.
• Cancelling a Subscription: Deleting the SoVia app or deleting your account does NOT cancel your subscription. To cancel, you must log into your External Service Account (Apple ID or Google Play) and follow their instructions for subscription management.
• If you cancel, you will continue to have access to subscription benefits until the end of your current billing period, after which the subscription will expire.
• Chargebacks and Payment Reversals: If you initiate a chargeback or reverse a payment made through an External Service, Chattrix Limited reserves the right, at its sole discretion, to immediately suspend or terminate your account.

6.2 Refund Policy

Generally, all purchases are final and non-refundable, and refunds or credits are not provided for partially used subscription periods, except as required by applicable law in your jurisdiction. No refunds will be issued if your account is suspended or disabled due to policy violations.

Special Statutory Refund Rights:

• Subscribers in the EU, EEA, UK, and Switzerland: You are entitled to a full refund without giving any reason within 14 days from the start date of your subscription.
• Subscribers in Germany: You may terminate your subscription after renewal by giving us one month’s notice.
• Subscribers and Virtual Item Purchasers in South Korea: You are entitled to a full refund within 7 days of purchase, provided the virtual items remain unused.
• Subscribers in Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island, Wisconsin, and Israel: You may cancel your subscription without penalty or obligation at any time prior to midnight of the third business day following the date you subscribed. In the event of death or certified medical incapacity during the subscription period, your estate or you are entitled to a prorated refund.

How to Request a Refund:

• For purchases made via Apple ID, refund requests are processed directly by Apple. Go to Settings > Apple ID > Purchase History, or visit Apple Support.
• For other purchases or regions, contact customer service at support@cttrx.com with your order number and account email.

7.1 Disclaimer of Warranties

The Service is provided on an “AS IS” and “AS AVAILABLE” basis without representations or warranties of any kind, express or implied. To the fullest extent permitted by law, Chattrix Limited disclaims all warranties, including merchantability, fitness for a particular purpose, title, and non-infringement.

We do not guarantee that the Service or AI outputs will be error-free, accurate, uninterrupted, or secure. We do not control and are not responsible for the actions, behavior, or content of other users or third parties.

7.2 Limitation of Liability

To the maximum extent permitted by law, Chattrix Limited shall not be liable for any indirect, incidental, special, punitive, exemplary, or consequential damages, or any loss of profits, revenues, data, or goodwill arising out of or related to your use of or inability to use the Service, even if advised of the possibility of such damages.

7.3 AI Service Terms & Conflicts

By using SoVia's AI features, you agree to any applicable supplemental AI Service Guidelines. In the event of any conflict between these Terms and supplemental AI guidelines, the specific AI guidelines shall govern.

7.4 General Legal Provisions

• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
• No Waiver: Failure to enforce any provision of these Terms will not be considered a waiver of our rights.
• Assignment: You may not transfer or assign any of your rights or obligations under these Terms without our consent. We may assign our rights and obligations in connection with a merger, acquisition, corporate restructuring, or sale of assets.
• No Third-Party Beneficiaries: These Terms do not grant any rights to any third parties.

We reserve the right to update or modify these Terms from time to time. Unless required otherwise by law, we will provide notice of material changes (e.g., via the app) and give you an opportunity to review the updated Terms before they take effect. Continued use of SoVia after changes become effective constitutes your acceptance of the revised Terms.

If you have any questions or feedback regarding these Terms, please contact Chattrix Limited at:

• Email: support@cttrx.com
• Effective Date: 15 August 2026
• Latest Updated: 15 August 2026